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Titan Experts, You Know, You Need
At VAPVA, we provide a turnkey solution with full-time, ServiceTitan-certified resources dedicated to your home service business. Whether you're looking to supplement your current team, scale your operations, or replace specific in-house roles, our experts seamlessly integrate into your workflow, boosting efficiency, enhancing productivity, and driving greater profitability.
Owner
Your Team now...
Most home service companies are growing but often find themselves understaffed in the office. However, with the cost of adding a new team member often exceeding $50,000, scaling can quickly become expensive.
Owner
Your Team...with VAPVA
With VAPVA, you can essentially bring on two skilled team members for the cost of one average U.S.-based hire. And even if you manage to hire locally at around $50,000 per employee, there's a good chance they won’t be ServiceTitan-certified, meaning you'll still need to invest time and money into training.
Tap into Elite Global Expertise
We specialize in providing home service companies with top-tier, ServiceTitan-certified Virtual Assistants who are fully focused on the home service industry. Each VA is carefully selected and hired months in advance to ensure they receive in-depth training in both home service operations and the ServiceTitan platform, so by the time they’re placed with our clients, they’re truly ready to hit the ground running.
Our CSRs, CXRs, DSRs and Dispatchers are the heartbeat of your operations. They're not just answering calls, they’re optimizing your technician schedules, managing customer inquiries, and ensuring every job flows seamlessly from start to finish. With their in-depth knowledge of ServiceTitan, they drive efficiency, improve customer satisfaction, and reduce service delays. From dispatching the right technician to tracking every step in real-time, our team ensures that your business runs smoothly, letting you focus on what matters most.
CSR / CXR / DSR
Administrative Assistant
Managing a home service business means juggling a lot of moving parts. Our Administrative Assistants help you keep everything organized by taking care of data entry, customer communications, scheduling, and invoicing. They ensure smooth operations and eliminate bottlenecks, leaving you more time to focus on expanding your business. Let our skilled remote team handle the routine tasks, so you can elevate your service quality and efficiency.
Sales Support / Inside Sales Representative
Our Sales Support team is here to make sure no lead falls through the cracks. With expertise in CRM tools, they assist with lead management, sales follow-ups, and data entry, ensuring your pipeline stays full and organized. From crafting quotes to nurturing customer relationships, they’re dedicated to helping your business close more deals and drive revenue. With our remote sales support, your sales team can focus on converting leads, while we handle the details.
Billing & Invoicing Specialist
Accurate, timely billing is crucial to maintaining healthy cash flow, and our Billing & Invoicing Specialists ensure that your invoices reflect the right services every time. Leveraging ServiceTitan, they streamline the entire billing process, handling service agreements, tracking payments, and ensuring every detail is correct. By reducing errors and improving efficiency, they help your business stay on top of payments and keep your finances flowing smoothly. Let our experts handle the numbers.
Service Coordinator
When it comes to keeping jobs on track and ensuring customer satisfaction, our Service Coordinators are indispensable. They monitor job schedules, coordinate with technicians, and make sure your field management software is updated with the latest job statuses in real-time. Their ability to optimize job flow and maintain clear communication between customers and field teams helps minimize delays and enhances overall service efficiency.
Titan Marketing Pro Assistant
Our Marketing Assistants help home service companies elevate their brand and drive customer engagement. They manage online reviews, schedule marketing campaigns, and track performance using integrated marketing tools. By assisting with customer outreach and ensuring your marketing efforts reach the right audience, they help boost your visibility and strengthen customer relationships. With their support, you can enhance your marketing strategy and grow your customer base more effectively.
Human Resources Assistant
Managing a growing team of technicians requires efficient HR support, and our HR Assistants are here to make that easy. They handle technician onboarding, track performance, and maintain employee records by using ServiceTitan’s robust employee management features. By taking care of the administrative side of HR, they ensure that your personnel operations run smoothly. With their expertise, you can foster a more efficient and effective workforce.
Inventory Management Assistant
Keeping your inventory in check is crucial for smooth operations, and our Inventory Management Assistants ensure your technicians always have what they need. They track inventory levels and will update your system in real-time, helping to prevent stock shortages and reduce delays. By managing inventory efficiently, they help minimize costs and ensure your field teams are always prepared for every job.
Technical Support Specialist
Technical issues can slow down field operations, but our Technical Support Specialists are here to keep things running smoothly. They provide remote assistance to field technicians, troubleshooting and resolving any software issues. With their in-depth knowledge, they ensure that your technicians can focus on their work without delays caused by technical difficulties. By offering seamless support, they help improve efficiency and prevent disruptions in your service delivery.
Our Process...
Your Request
You provide us with a list of the resources you need along with job descriptions and associated tasks.
Then, meet with one of our VAPVA client coordinators to discuss the job descriptions and tasks you require.
Pairing
We provide you with one or more VAPVA resources for interviews, allowing you to select the best fit and talented professional for your needs.
Immediate Start
Once you've made your selection, your resource gets started right away. They hold regular meetings with you and work within your system. The VAPVA team continuously monitors their work, progress, and overall performance.
Weekly Reporting
You receive weekly and monthly reports detailing their activity and productivity. If you need additional support or wish to adjust your resources, the VAPVA client coordinator is always available to assist in any way possible.
Most Successful Clients
At VAPVA, we’re proud to support a wide range of industries, but our greatest impact is in the home service sector. We specialize in helping HVAC, plumbing, electrical, and other service-based businesses streamline operations, enhance productivity, and boost profitability, all with the power of ServiceTitan.
HVAC and Air Conditioning
With homes relying on climate control, HVAC companies must provide fast and efficient service. VAPVA specialists support your business by managing call center operations, scheduling, dispatching technicians, invoicing, and following up, allowing your team to focus on what they do best, keeping clients comfortable.
Plumbing
When plumbing emergencies strike, a swift response is essential. VAPVA specialists handle everything from call intake to job scheduling, dispatching technicians, and ensuring accurate invoicing, so your team can concentrate on solving issues and delivering top-notch plumbing services.
Electrical Services
Electrical service providers deal with complex tasks that require careful coordination. Our VAPVA team takes care of scheduling, dispatch, invoicing, and customer communications, ensuring your business runs smoothly while your electricians focus on their expertise in electrical systems.
Landscaping and Lawn Care
Transforming outdoor spaces requires timely service and clear communication. VAPVA specialists manage client interactions, appointment scheduling, invoicing, and follow-up tasks, giving your landscaping team the time and freedom to create beautiful and well-maintained landscapes.
Pest Control
For pest control businesses, every minute counts in eradicating infestations. Our VAPVA specialists help with customer call management, appointment scheduling, invoicing, and follow-up communication, enabling your technicians to focus on delivering pest-free solutions with ease.
Home Cleaning
Keeping homes spotless requires not only attention to detail but also smooth operations behind the scenes. VAPVA specialists support cleaning businesses by handling inquiries, appointment bookings, invoicing, and follow-ups, ensuring your team can focus on providing exceptional cleaning services.
Why Choose Us?
More than just talent sourcing, we provide the right people and tools to optimize and simplify your business operations.
Top Talent
We assign the perfect VAPVA specialists to meet your exact needs. VAPVA maintains a strict top-talent policy, hiring only one out of every hundred candidates interviewed, ensuring you are paired with highly skilled professionals.
Cost-Effective
Integrated & Reliable
Hiring great talent is never easy, and finding a cost-effective solution is even more challenging. For example, VAPVA can often provide a highly skilled and talented professional to a U.S.-based company at up to 60% less than the cost of hiring the same person locally.
When you engage VAPVA, we seamlessly integrate with your systems, leveraging automation and technology to ensure your resources stay on time, on schedule, and on budget. You have full visibility into their work and productivity, and best of all, we continuously monitor it as well to ensure you're receiving maximum value.
Project Manager
GLASSDOOR
U.S based
$80k - $100k
per year
Project Manager
VAPVA
Remote based
$36k - $48k
per year
Recent Case Study
Never Recruit Again
While it may not be possible for everyone, with VAPVA, you’ll never have to recruit, hire, or fire again.
Hiring and management
Instead of finding, hiring, and managing a freelancer or contractor yourself, you hire VAPVA. We take on the responsibility of the hiring, the firing, and retention, so you don’t have to worry about an employee’s longevity or performance.
Simple Staffing
When a VAPVA specialist isn’t the right fit, you don’t have to fire them or find a replacement, we do it for you. Just let us know, and we’ll seamlessly replace them, even covering the cost of the transition to ensure continuity and satisfaction.
Build & Manage Culture
We don’t just hire top talent, we motivate them, manage them, and foster a strong work culture. We handle local meetups, engagement, and team-building efforts, so you get a fully functional and dedicated workforce without the hassle.
Compliance & Oversight
From regulatory issues and taxes to productivity monitoring and performance tracking, we handle the uncomfortable conversations. We ensure your remote team is productive, accountable, and delivering results, so you don’t have to.
PRICING
Our pricing is based on each VA’s expertise and experience.
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Every VA specializes in a specific field, with varying levels of experience.
To ensure the best fit for your needs, we’ve categorized them into
Junior, Intermediate, Senior, and Specialized levels.
No matter the task, there’s a VAPVA specialist ready to support you.
Maximize savings
Fill talent gaps
Minimize turnover
No more hiring
Clear Pricing, Assured Quality
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Are you a recruiting and placement agency?No, we are not a recruitment and placement agency. Recruitment and placement agencies, find you staff and typically charge a fixed fee up front to do it or charge a percentage, usually 10 to 15% of an employee’s first year salary as a fee for finding the person and all the expenses time and effort that go with that.
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Are you a network of freelancers?No, we are not a network of freelancers. VAPVA employs a wide variety of experts on a full-time basis and then assigns them to VAPVA clients on either a half-time resource or full-time resource. There's no in-between, we don't do hourly, we don't do part-time, or as needed, we strictly provide full-time or half-time dedicated resources to growing businesses to hit their goals.
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How do you charge?We charge a flat monthly fee for either a half-time resource or a full-time resource depending on the tasks that they're doing and the level of experience that they have on our team. For whatever reason along the way, you're not satisfied with the assigned dedicated or partially dedicated resource that you have, we’ll replace that resource with a new resource until you're happy, and any time that was lost we will rebate towards additional work.
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How do you guarantee that the VAPVA candidate will do the work?How we guarantee that they're going to do the work is we use a project management system that can tie in with your project management system to monitor, all their tasks. Apart from that, every person who works with VAPVA is required to record all their meetings and transcribe all their meetings, and they’re required to run an app called Hubstaff on their computers, which monitors, their app activity, their click activity and even take screenshots every couple of minutes, so you can verify that they're doing the work that was agreed. At any time you want a copy of screenshots to check in on them, all you have to do is request it and we can send a report and screenshots in 48 hours or less.
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Why should I hire a remote assistant?Our remote professionals are known for their strong work ethic, excellent English proficiency, and high level of education. Plus, hiring remotely can help businesses at a fraction of costs while maintaining high productivity.
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How do I get started with hiring a VAPVA specialist?Simply reach out to us with your requirements. We'll provide you with pre-vetted candidates, arrange interviews, and help you onboard your new VAPVA specialist seamlessly.
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What industries do you serve?We provide certified Service Titan remote VAPVA specialists for a variety of industries, including home services industries, such as HVAC & Air Conditioning, Plumbing, Electrical services, Landscaping, Pest Control and more.
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How do you find and vet candidates?We have a rigorous selection process that includes resume screening, skill assessments, background checks, and interviews to ensure we provide highly qualified VAPVA professionals.
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What types of remote services do you offer?Our VAPVA specialists range from CSRs, CXRs, DSRs, Dispatchers, Admin Assistants, Sales Support, Billing & Invoicing Specialists, Service Coordinators, Marketing Assistants, Human Resources Assistants, Inventory Management Assistants, Technical Support Specialist and more.
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Do you offer replacements if a candidate isn’t a good fit?Yes! If you're not satisfied, we provide replacements within a specified timeframe.
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